Post Office Branch Access guide

As a business that is committed to providing great customer service, we recognise the importance of ensuring that the 12 million disabled people who live and work in the UK can access their local Post Office branch. To deliver against this commitment Post Office Ltd, the National Federation of Subpostmasters and all our Agents have been working collaboratively to fulfil our respective responsibilities under the Disability Discrimination Act (DDA).

In launching this new access guide to our branches we have set out to give customers practical information on the accessibility of our retail network.

Having a strong reputation for offering excellent customer service to our disabled and vulnerable customers enables us to demonstrate that we operate the largest, most accessible retail network in the UK.

e.g. Barking or IG11


Refine Search:

  • 'Facilities for the partially sighted or blind.
  • 'Assistance dogs.
  • 'Assisted wheelchair access.
  • 'Non assisted wheelchair access.
  • 'Facilities for the mobility impaired.
  • 'Customer toilet facilities.
  • 'Accessible toilets.
  • 'Sign language for deaf people.
  • 'Facilities for hard of hearing people.
  • 'Induction loops available.
  • 'Customer car parking facilities.
  • 'Accessible car parking.
  • 'Staff assistance.
  • 'Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin
  • 'Parent with pushchair access.
  • 'Baby changing facilities.
  • 'Accessible baby changing facilities.
  • 'Alternative languages available.


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